KAMEL CHAOUKI ZEGGAR

• Represented the C.E.O. within the company and with key account customers • Organized monthly Executive Committee meetings, prioritizing organizational issues and providing critical insights to the board • Ensured efficient action plans were implemented to resolve issues discussed in Executive Committee meetings • Coordinated and managed 9 key projects, ensuring timely delivery and adherence to budget • Maintained strong relationships with key customers, serving as their primary point of contact throughout the project lifecycle • Addressed customer needs and resolved project-related issues, leading to smooth project progress and timely delivery • Led procurement management process, effectively negotiating with vendors and suppliers to achieve cost savings on project resources and equipment • Developed and nurtured trust relationships with major clients, minimizing client turnover to competitors • Successfully resolved customer issues and complaints, enhancing customer satisfaction and maintaining high levels of trust • Implemented a vendor rating system, resulting in a 20% increase in supplier performance and reliability

• Led and supervised a team of 20 sales representatives, driving consistent revenue growth and fostering strong client relationships within the packaging solutions industry • Devised and implemented a strategic sales plan, resulting in a 25% expansion of the customer base and contributing to a 12% increase in annual revenue for the company • Successfully negotiated and closed high-value deals with key clients • Coordinated and executed successful workshops and industry conferences for key clients in partnership with international manufacturers • Ensured achievement of company quotations by conducting weekly check-ins with the sales team, setting objectives, providing guidance, and monitoring progress • Collaborated with marketing teams to launch targeted campaigns, generating leads and improving lead conversion rates • Conducted regular market analysis and competitor research, enabling the team to position our products competitively and secure new business • Oversaw a team of 13 customer service representatives, delivering regular training sessions to enhance customer service skills and product knowledge, resulting in improved service quality and reduced response time • Managed after-sales functions, including deliveries, collections, and warranty claims, resulting in heightened customer satisfaction and increased repeat sales opportunities • Developed and mentored the after-sales team, elevating their professional standards and meeting performance targets • Delivered impactful presentations to end-users and customers, enhancing product awareness and fostering enduring customer relationships

• Managed and optimized daily procurement data, reducing procurement lead time • Organized and maintained comprehensive supplier records, improving supplier relationship management • Oversaw international procurement of goods and services, ensuring adherence to quality standards and delivery schedules • Coordinated with manufacturers and suppliers to provide timely approval of import documents, ensuring on-time document issuance • Cultivated strong relationships with suppliers and various departments, facilitating seamless project execution • Negotiated contracts with international suppliers and collaborated with faculty to resolve contract-related issues, ensuring legal compliance and protecting organizational interests • Implemented vendor rating system to enhance suppliers' performance and reliability • Maintained accurate procurement records and reports, ensuring compliance with legal requirements • Implemented transportation plans and strategies, resulting in shorter lead times and reduced shipping costs.

• Presented, promoted, and successfully sold IT products/services to existing and potential customers • Expanded the customer base through strategic cold calling and proactive engagement with customer leads • Implemented CRM practices to streamline customer interactions, expedite issue resolution, and enhance overall client satisfaction • Consistently achieved set sales targets, consistently meeting performance expectations • Utilized compelling arguments and persuasive communication techniques to effectively sell products and services to prospective clients • Prepared detailed status reports for management to provide comprehensive updates on sales progress • Identified tailored solutions to address client needs and concerns, ensuring maximum customer satisfaction • Developed and maintained positive, long-lasting customer relationships, fostering future sales and enhancing customer loyalty