KAMEL CHAOUKI ZEGGAR
Highly skilled with over 13 years of experience across various roles. Demonstrated expertise in executive relations, project management, sales, logistics, and international business. Recognized for consistently driving revenue growth, strengthening client relationships, and streamlining procurement processes. Possess a distinguished MBA and ISO 9001 certification as a quality auditor. Proven track record of delivering successful projects and ensuring customer satisfaction.
MASTER OF BUSINESS ADMINISTRATION
Work & Experience
• Represented the C.E.O. within the company and with key account customers • Organized monthly Executive Committee meetings, prioritizing organizational issues and providing critical insights to the board • Ensured efficient action plans were implemented to resolve issues discussed in Executive Committee meetings • Coordinated and managed 9 key projects, ensuring timely delivery and adherence to budget • Maintained strong relationships with key customers, serving as their primary point of contact throughout the project lifecycle • Addressed customer needs and resolved project-related issues, leading to smooth project progress and timely delivery • Led procurement management process, effectively negotiating with vendors and suppliers to achieve cost savings on project resources and equipment • Developed and nurtured trust relationships with major clients, minimizing client turnover to competitors • Successfully resolved customer issues and complaints, enhancing customer satisfaction and maintaining high levels of trust • Implemented a vendor rating system, resulting in a 20% increase in supplier performance and reliability
• Led and supervised a team of 20 sales representatives, driving consistent revenue growth and fostering strong client relationships within the packaging solutions industry • Devised and implemented a strategic sales plan, resulting in a 25% expansion of the customer base and contributing to a 12% increase in annual revenue for the company • Successfully negotiated and closed high-value deals with key clients • Coordinated and executed successful workshops and industry conferences for key clients in partnership with international manufacturers • Ensured achievement of company quotations by conducting weekly check-ins with the sales team, setting objectives, providing guidance, and monitoring progress • Collaborated with marketing teams to launch targeted campaigns, generating leads and improving lead conversion rates • Conducted regular market analysis and competitor research, enabling the team to position our products competitively and secure new business • Oversaw a team of 13 customer service representatives, delivering regular training sessions to enhance customer service skills and product knowledge, resulting in improved service quality and reduced response time • Managed after-sales functions, including deliveries, collections, and warranty claims, resulting in heightened customer satisfaction and increased repeat sales opportunities • Developed and mentored the after-sales team, elevating their professional standards and meeting performance targets • Delivered impactful presentations to end-users and customers, enhancing product awareness and fostering enduring customer relationships
• Managed and optimized daily procurement data, reducing procurement lead time • Organized and maintained comprehensive supplier records, improving supplier relationship management • Oversaw international procurement of goods and services, ensuring adherence to quality standards and delivery schedules • Coordinated with manufacturers and suppliers to provide timely approval of import documents, ensuring on-time document issuance • Cultivated strong relationships with suppliers and various departments, facilitating seamless project execution • Negotiated contracts with international suppliers and collaborated with faculty to resolve contract-related issues, ensuring legal compliance and protecting organizational interests • Implemented vendor rating system to enhance suppliers' performance and reliability • Maintained accurate procurement records and reports, ensuring compliance with legal requirements • Implemented transportation plans and strategies, resulting in shorter lead times and reduced shipping costs.
• Presented, promoted, and successfully sold IT products/services to existing and potential customers • Expanded the customer base through strategic cold calling and proactive engagement with customer leads • Implemented CRM practices to streamline customer interactions, expedite issue resolution, and enhance overall client satisfaction • Consistently achieved set sales targets, consistently meeting performance expectations • Utilized compelling arguments and persuasive communication techniques to effectively sell products and services to prospective clients • Prepared detailed status reports for management to provide comprehensive updates on sales progress • Identified tailored solutions to address client needs and concerns, ensuring maximum customer satisfaction • Developed and maintained positive, long-lasting customer relationships, fostering future sales and enhancing customer loyalty